You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

account locke

I rec’d an email saying my Apple ID was locked and needed verification. I started the process but when it asked for social security number I stopped. Is this legitimate? The email seems ok. I’m just hesitant to put in my SS #. Is there a phone number I can call to ask about this?

Posted on Jan 18, 2020 4:06 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 18, 2020 4:09 AM

If you provided your Apple ID and password, change the password Immediately.

If you provided financial information, contact your bank immediately.


  • Apple does not send such messages. 
  • Apple would not warn of a pending account issue, giving you a deadline to fix the issue. 
  • Apple does not include document, or PDF files to download.
  • Apple would not refer to you as Dear Customer, Dear Client, or anything other than the name on file for your account.
  • Apple would not have such horrible spelling or grammar. 
  • Apple would not send a message to “Undisclosed Recipients”. 


It is a phishing attempt. Do not respond. Do not divulge any personal or financial information. You can use the address below to forward the suspect email message, as an attachment to Apple.


reportphishing@apple.com


The links below have information to help identify fraudulent emails.


Identifying legitimate emails from the iTunes Store

 

https://support.apple.com/en-us/HT204759

2 replies
Question marked as Top-ranking reply

Jan 18, 2020 4:09 AM in response to Spurwood

If you provided your Apple ID and password, change the password Immediately.

If you provided financial information, contact your bank immediately.


  • Apple does not send such messages. 
  • Apple would not warn of a pending account issue, giving you a deadline to fix the issue. 
  • Apple does not include document, or PDF files to download.
  • Apple would not refer to you as Dear Customer, Dear Client, or anything other than the name on file for your account.
  • Apple would not have such horrible spelling or grammar. 
  • Apple would not send a message to “Undisclosed Recipients”. 


It is a phishing attempt. Do not respond. Do not divulge any personal or financial information. You can use the address below to forward the suspect email message, as an attachment to Apple.


reportphishing@apple.com


The links below have information to help identify fraudulent emails.


Identifying legitimate emails from the iTunes Store

 

https://support.apple.com/en-us/HT204759

account locke

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.