You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

GuliverUA Author

Level 1

8 points

Serial number

Hello. I wanted to find out why when checking the serial number on the website, it appears that the phone is not activated, although it is activated.

iPhone XS Max, iOS 13

Posted on Jan 18, 2020 1:10 PM

Top-ranking reply

deggie

Level 10

167,327 points

Posted on Jan 18, 2020 5:14 PM

Whoever you purchased it from failed to tell Apple the purchase date on it so they could activate the warranty on Apple's site. Go back to the Apple Authorized Reseller you purchased it from and get them to fix the situation.

View in context

Serial number

Similar questions