Newsroom Update

Apple and Google deliver support for unwanted tracking alerts in iOS and Android. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

support

Hi everyone

My new iphone 11 pro ,face id failed to recognize me & i delved into it & i realized the problem is my in-depth camera doesnt work

reset the phone even & did every thing

but the problem is still there

& eversince I live in Iran & thanks to the sanctions Apple store doesnt exist here ,to ask repair or any thing, is there any solution for this ?

iPhone 11 Pro, iOS 13

Posted on Jan 19, 2020 2:48 AM

Reply
Question marked as Best reply

Posted on Jan 19, 2020 11:31 AM

That is why it doesn't work anymore and the only fix is to get an out-of-warranty replacement.

7 replies

support

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.