Face ID not working.

Question

Mcan50 Author

Level 1

10 points

Face ID not working.

I have tried every fix for Face ID and it’s still not working. What should I do?

iPhone X, iOS 13

Posted on Jan 19, 2020 7:35 AM

Reply

Answer 1

Best reply

lobsterghost1

Level 10

142,778 points

Jan 19, 2020 8:04 AM in response to Mcan50

Do you have a full screen, screen protector on your phone (one without a notch at the top)?

See this link for suggestions otherwise --> If Face ID isn't working on your iPhone or iPad Pro - Apple Support

Reply

Answer 2

Mac_slide

Level 3

605 points

Jan 19, 2020 8:11 AM in response to Mcan50

Probably have to reset it, follow these directions

https://support.apple.com/en-us/HT208114

Reply

Answer 3

Jan 19, 2020 7:49 AM in response to Mcan50

Ever drop the device or gotten it wet?

Reply

Answer 4

Jan 19, 2020 7:51 AM in response to Mcan50

Has the screen been replaced by anyone other than Apple or an Apple Authorized Service Provider?

Reply

Answer 5

Mcan50 Author

Level 1

10 points

Jan 19, 2020 7:53 AM in response to QuickTimeKirk

No.

Reply

Answer 6

Mcan50 Author

Level 1

10 points

Jan 19, 2020 7:53 AM in response to lobsterghost1

No.

Reply

Answer 7

Mcan50 Author

Level 1

10 points

Jan 19, 2020 8:07 AM in response to lobsterghost1

My protector has a notch.

Reply

Answer 8

Mcan50 Author

Level 1

10 points

Jan 19, 2020 8:23 AM in response to Mac_slide

Thank you very much but I’ve been to that site and my Face ID still doesn’t work.

Reply

Face ID not working.

Similar questions