Photo Album not syncing across devices

Up until recently, albums created on my MacBook sync with my ipad and iphone. I recently got a new MacBook Air and eversince then syncing was flawless. The icloud photostream option is on and the Photos photostream option is on as well. On the other had, there are no problems with syncing a "shared album" .

MacBook Air 13", macOS 10.15

Posted on Jan 19, 2020 8:38 AM

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Question marked as Top-ranking reply

Posted on Jan 23, 2020 7:25 PM

Hi Joerel Ramos,


Just to be sure, photos are syncing but just certain albums are not? If this is the case, open Photos > Preferences > iCloud from the Mac menu bar when Photos is open. From there, turn off iCloud Photos and then restart your Mac:


How to turn your Mac on or off


Turn the features back on after restarting and make sure you have a good internet connection. See if your photo albums sync as expected after this.


If the issue is still occurring, you may want reach out to Apple Support using the following link to continue to look into this with you:


Contact Apple Support 


Take care.

3 replies
Question marked as Top-ranking reply

Jan 23, 2020 7:25 PM in response to Joerel Ramos

Hi Joerel Ramos,


Just to be sure, photos are syncing but just certain albums are not? If this is the case, open Photos > Preferences > iCloud from the Mac menu bar when Photos is open. From there, turn off iCloud Photos and then restart your Mac:


How to turn your Mac on or off


Turn the features back on after restarting and make sure you have a good internet connection. See if your photo albums sync as expected after this.


If the issue is still occurring, you may want reach out to Apple Support using the following link to continue to look into this with you:


Contact Apple Support 


Take care.

Jan 21, 2020 6:48 PM in response to Joerel Ramos

Hey there Joerel Ramos,


Thanks for reaching out to Apple Support Communities. I understand you’re having issues sync your photos across your devices. I’ll be happy to help with this.


It sounds like you’re using iCloud Photos. Go to Settings > Your Name > iCloud on both your iPad and iPhone and make sure Photos are enabled. On your Mac, open up System Preferences > Apple ID > iCloud and make sure Photos is enabled there as well. Restart your devices after that, ensure they are connected to a good working network, and see if your photos start syncing as expected. Take a look at these links for steps on how to do this:


Restart your iPhone

Restart your iPad

How to turn your Mac on or off


This link discusses this in more detail:


Set up and use iCloud Photos


I hope this helps.

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Photo Album not syncing across devices

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