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My ipad is asking for my activation lock information after 4 years, not accepting

How do I unlock my ipod? After 4 years all of the sudden it is asking for my user ID and password. I have no idea what it's looking for. I have changed the password, and can log into my account, can see my music, my PC recognizes my ipod, but I cannot get in to use it, TICKED!!!!!!!!


iPod Touch (5th Gen)

Posted on Jan 19, 2020 12:18 PM

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Posted on Jan 19, 2020 1:40 PM

Hello,


The iPod touch is locked with Activation Lock. There is no way around unlocking Activation Lock without inserting the device’s associated Apple ID. If this is not an option you will have to find the original receipt for the device that clearly shows the serial number. Once you have this document you can have Apple unlock your iPod touch.


Activation Lock

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Question marked as Best reply

Jan 19, 2020 1:40 PM in response to golfwannabe

Hello,


The iPod touch is locked with Activation Lock. There is no way around unlocking Activation Lock without inserting the device’s associated Apple ID. If this is not an option you will have to find the original receipt for the device that clearly shows the serial number. Once you have this document you can have Apple unlock your iPod touch.


Activation Lock

My ipad is asking for my activation lock information after 4 years, not accepting

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