How do I uncheck LogMeInResue app in preferences?

Question

How do I uncheck LogMeInResue app in preferences?

I just finished a rescue assistance from Microsoft Office and I needed to check Suport-LogMeInRescue so they could fix the problem. After the session I went back into Security & Privacy | Accessibility | but I cannot uncheck Support-LogMeInRescue. How can I tell that it is not being used? How do I uncheck it? Other sites have said you need to dig deep to find hidden files and delete the app plus anything having to do with it. If I do that and need support in the future how do I get it back?

The new Catalina has created so many problems for me I should never have updated!

Not sure I have the correct topic but I couldn't find any choices even close.

MacBook Pro 15", macOS 10.15

Posted on Jan 19, 2020 1:15 PM

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Answer 1

Jan 19, 2020 1:54 PM in response to grandmaJackie3952

I’ll assume this stuff? Ah, this app is quite reminiscent of malware. This based on the lack of instructions around its removal. I’m not at all certain that LogMeIn Rescue is uninstalled the same way as LogMeIn, either.

There are some previous discussions of removal, though the details in these may be dated:

https://discussions.apple.com/thread/7575698

https://community.logmein.com/t5/LogMeIn-Rescue-Discussions/How-to-remove-LogMeInRescue-from-a-Mac/td-p/91379

I’d probably ring up Microsoft Support though, and ask them how to entirely and completely remove this LogMeIn Rescue app. Since they loaded it.

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Answer 2

Jan 19, 2020 1:29 PM in response to MrHoffman

I put it from my downloads into the trash, emptied the trash. I went back to Security & Privacy | Accessibility | but I still cannot uncheck Support-LogMeInRescue. I even tried the (-) symbol. Didn't work.

Thanks for responding but there must be more to it.

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Answer 3

dialabrain

Level 10

122,567 points

Jan 19, 2020 1:34 PM in response to grandmaJackie3952

https://support.logmeininc.com/pro/faq/how-do-i-uninstall-logmein-000055176

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Answer 4

Jan 19, 2020 1:23 PM in response to grandmaJackie3952

Remove the LogMeIn app; whatever was installed.

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Answer 5

Jan 19, 2020 1:46 PM in response to grandmaJackie3952

Thanks to everyone. I ended up restarting and several things changed, like my wallpaper. I tried it again and this time I was able to uncheck it. Again, thanks to the community.

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