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Kindly Assist me with Activation Lock

The Owner died of my iPhone and i can't login with his iCloud id, because i don't know about it. So, what should i do? I'm stuck on Activation Lock Message after updating software

iPhone 6s

Posted on Jan 19, 2020 2:15 PM

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Posted on Jan 19, 2020 2:16 PM

take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store. Also take a copy of the death certificate and a copy of the will or a document that shows you inherited it.


How to request access to a deceased family member's Apple accounts


Genius Bar Reservation US


or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat         


Apple Support using Twitter


Or fill out and submit this form.





1 reply
Question marked as Best reply

Jan 19, 2020 2:16 PM in response to shizi38

take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store. Also take a copy of the death certificate and a copy of the will or a document that shows you inherited it.


How to request access to a deceased family member's Apple accounts


Genius Bar Reservation US


or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat         


Apple Support using Twitter


Or fill out and submit this form.





Kindly Assist me with Activation Lock

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