Outlook email on iMac not syncing up with email on Mail for iPhone/iPad

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Level 1

26 points

Outlook email on iMac not syncing up with email on Mail for iPhone/iPad

I use Outlook on my iMac using an IMAP email account. However the same email account using Mail on iPhone and iPad is not syncing up with what it has on the iMac. That is, whenever I delete an email or move an email to a folder on Outlook for iMac the change isn't replicated on my iPhone/iPad.

Also, folders, that I've created on Outlook, don't appear on my iPhone/iPad. Is there a way for folders to sync up across all my devices?

How can I have this to sync effortlessly so I can get my work done no matter what device I use?

iMac 27" 5K, macOS 10.15

Posted on Jan 20, 2020 3:08 AM

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Answer 1

erahi Author

Level 1

26 points

Jan 23, 2020 9:02 PM in response to raina_b22

Thanks! We contacted the email provider and the problem was that outlook was using POP and not IMAP as it was meant to in order for it to sync across all devices

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Answer 2

raina_b22

Community Specialist

Jan 22, 2020 4:26 PM in response to erahi

Hey erahi,

I see that you're having some trouble with emails syncing across devices even though they're set up as IMAP. I'll be happy to help out.

An Email Service Provider may have different settings for their mailboxes, so you may want to reach out to the Email Service Provider's website and ensure that there are no specific settings on your account that is preventing certain items from syncing up.

You can also check specific settings for your account on the iPhone and iPad by going to Settings > Passwords & Accounts > [your email account] > Click your account again at the top > Advanced. Here is where you can view settings for that specific email account.

You may also want to test removing the email account from one of these devices and adding it again, to see if it beings syncing normally again: Add an email account to your iPhone, iPad, or iPod touch - Apple Support.

Cheers!

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Answer 3

Joseph_S.

Community Specialist

Jan 26, 2020 11:53 AM in response to erahi

Good morning erahi!

I'm glad to hear you got it figured out! Thanks for letting us know.

Have a great week.

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Outlook email on iMac not syncing up with email on Mail for iPhone/iPad

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