My new Apple TV 4K keeps asking for a password for a user name (my son) that I can not find to delete.
If you do not know the password then please reset the device and start over per Reset or restore your Apple TV to its factory settings
If you do not know the password then please reset the device and start over per Reset or restore your Apple TV to its factory settings
It’s pretty sad when you up grade to a brand new Appletv 4K for $200 and I can not access YouTube or even change or delete the user ( ie my son ) who does not live here without getting his Apple password. I reset the Appletv many times but it still keeps asking me for his password. He not even listed as a user
that I could delete him...so it just keeps
going around and around asking for his password... pretty bad... can not even
change YouTube to my username or
anybody else until I put in his password.
There are no options. Sounds like
YouTube and Appletv have not resolved
some issues. Did not and do not have
this problem with the other three
Appletv except this brand new one.
You are not speaking Apple here, we are all end users like you, Apple is simply our host. Please quit whining, it does nothing to help. You were advised how to get help, whether you choose to do so is up to you. If you want help, please contact Apple.
Since this is a new purchase you have 3 months of telephone support. Two years if you have Apple Care.
Call Apple and ask them to help you with this.
call (800) MY-APPLE(800-692-7753), Monday–Friday from 6:00 a.m. to 8:00 p.m. Pacific Time; Saturday from 7:00 a.m. to 4:00 p.m.; closed on Sunday.
or Contact Support but I find the above option much quicker.
Well you will either need to speak to AppleCare or your son. I don't know your son's contact information however AppleCare's at AppleCare Contact Info
It is a brand new Apple TV 4K and I reset back to factory setting as well and it still asks for the password for my son. I just can’t find his user name to delete.
Apple TV 4K
