Sim lock Problem

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Level 1

8 points

i both a new iPhone in us and now am back to south Africa but am having a sim lock problem

can you assist

thanks

Posted on Jan 21, 2020 5:43 AM

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Answer 1

Best reply

Level 10

197,518 points

Where, exactly, did you buy the phone?

Are you sure you purchased an unlocked phone?

If it is carrier locked, only the carrier it is locked to can unlock it.

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Answer 2

Level 1

8 points

i purchased it in america, i wasn't sure if it was locked or not

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Answer 3

Only the carrier can remove their lock.

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Answer 4

Level 10

197,518 points

WHERE in America?

Only Apple sells unlocked iPhones in the US. If you purchased it from a retailer such as Best Buy, Walmart, etc. you did NOT buy an unlocked phone.

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