Payment taken but no confirmation

I placed an order on an online clothes store with apple pay and it all said confirmed and payment has gone out of my account but there is no confirmation of the order from the online store? what do i do?

iPhone 11

Posted on Jan 21, 2020 12:15 PM

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Question marked as Top-ranking reply

Posted on Jan 22, 2020 5:03 AM

Contact the store and ask them where the product is you paid for.


If you see a transaction you do not recognize or have an issue with a transaction open Wallet>tap on the card used>tap on the transaction (photo 1)>tap on the amount (photo 2)>look for a report an issue link. (photo 3)


photo 1 - select the transaction



photo 2 - click the amount



photo 3 - click the link



1 reply
Question marked as Top-ranking reply

Jan 22, 2020 5:03 AM in response to clairecrisman

Contact the store and ask them where the product is you paid for.


If you see a transaction you do not recognize or have an issue with a transaction open Wallet>tap on the card used>tap on the transaction (photo 1)>tap on the amount (photo 2)>look for a report an issue link. (photo 3)


photo 1 - select the transaction



photo 2 - click the amount



photo 3 - click the link



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Payment taken but no confirmation

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