Facial recognition not working after screen replacement

donavanpettit wrote:

I have SQUARETRADE Warranty and BestBuy Authorized technicians did the repairs. They actually put 2 brand new screens on it and replaced the bracket that holds the front cameras just in case it was loose, and cleaned the back side of the screen. Still not functioning correctly.

Then you should take it back to them and have them fix it.

That is odd. I unfortunately can’t think of why the Face ID is not working unless the put a different model phone screen/ brackets. But even then that should not effect that. What model of iphone is it.

I’m just curious did a apple certified dealer replace the screen. I would recommend going to a Apple store. As the person who did the replacement could have forgotten to connect a wire or broke one.

So if you look on YouTube you can find there sense my last post got removed for being “inappropriate.” I whould also maybe try taking it to a “Apple store” to be properly examined.