Apple Event: May 7th at 7 am PT

> Add to your calendar

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

syerra1918 Author

Level 1

4 points

Can't download apps

I can't download app iphone x-ray keeps saying update billing buy I don't owe nothing

iPhone XR, iOS 13

Posted on Jan 22, 2020 5:53 AM

Reply

Best reply

Level 10

207,995 points

Posted on Jan 22, 2020 6:07 AM

Check your payment info:--> Change, add, or remove Apple ID payment methods - Apple Support

and/or:--> If your payment method is declined in the App Store or iTunes Store - Apple Support

If you still get no help, contact iTunes Store Support and explain your problem, filling out and sending them this form:--> iTunes Store – Contact Us – Apple Support

Regards

Giulio

View in context

Similar questions

1 reply

Best reply

Level 10

207,995 points

Jan 22, 2020 6:07 AM in response to syerra1918

Check your payment info:--> Change, add, or remove Apple ID payment methods - Apple Support

and/or:--> If your payment method is declined in the App Store or iTunes Store - Apple Support

If you still get no help, contact iTunes Store Support and explain your problem, filling out and sending them this form:--> iTunes Store – Contact Us – Apple Support

Regards

Giulio

Reply

Can't download apps

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple ID.

Learn more Sign up