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Locked out of Macbook Air, forgot password

I’ve forgotten the password to my MacBook Air. I’ve reset my apple password but the Macbook still will only recognize the original password. What can I do to get into my laptop without having to reset and lose all of my documents, etc?

MacBook Air 13", OS X 10.11

Posted on Jan 22, 2020 11:02 AM

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Question marked as Top-ranking reply

Posted on Jan 22, 2020 12:19 PM

Help info...Change or reset the password of a macOS user account - Apple Support

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Locked out of Macbook Air, forgot password

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