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bea257 Author

Level 1

8 points

Phone call from fake Apple Support

I've received a recorded phone call from Apple Support telling me not to use any of my Apple products because they've been hacked and to call ****-0317 to get help. I'm assuming this is a phishing attempt ?? Does Apple ever call its customers they've been hacked or have a virus?

[Edited by Moderator]

iPhone 8 Plus, iOS 13

Posted on Jan 22, 2020 2:16 PM

Best reply

stedman1

Community+ 2024

Level 10

256,620 points

Posted on Jan 22, 2020 2:18 PM

Apple does not make such calls.

All such calls are scams from criminals attempting to steal your personal and financial information. The callers will often use number spoofing to pretend they are calling from a legitimate business. The correct course of action is to hang up on them, repeatedly if needed.

Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

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Phone call from fake Apple Support

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