Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Received phone call that my Apple ID has been compromised. The message instructed me to call Apple support at a specific number? Is this legitimate or scam?

I received a recorded message on my cell phone from Apple Support that my Apple ID has been compromised. The message instructed me to contact Apple Support a specified phone number. Is this legitimate or scam?


Posted on Aug 6, 2020 1:21 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 6, 2020 1:22 PM

It is a very common scam.


Apple does not make such calls.

All such calls are scams from criminals attempting to steal your personal and financial information. The callers will often use number spoofing to pretend they are calling from a legitimate business. The correct course of action is to hang up on them, repeatedly if needed. 


Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

1 reply
Question marked as Top-ranking reply

Aug 6, 2020 1:22 PM in response to kazooJZ

It is a very common scam.


Apple does not make such calls.

All such calls are scams from criminals attempting to steal your personal and financial information. The callers will often use number spoofing to pretend they are calling from a legitimate business. The correct course of action is to hang up on them, repeatedly if needed. 


Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

Received phone call that my Apple ID has been compromised. The message instructed me to call Apple support at a specific number? Is this legitimate or scam?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.