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twitch.tv

Safari is not loading twitch tv broadcasts, as it used to do.

The broadcasts are working fine with Chrome


My safari Version 13.0.4

Mac 10.15.2

MacBook Pro 15", macOS 10.15

Posted on Jan 23, 2020 9:11 AM

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Question marked as Top-ranking reply

Posted on Jan 23, 2020 11:16 AM

I did uninstall Kapersky.


both Tunnelbear and Tunnelblick were closed. However etretcheck app asked me to remove a UK profile. It appeared Tunnelbear profile was bugged while the app was closed.


Twitch is working ok now

7 replies

Jan 23, 2020 9:24 AM in response to ntobwg

Safari/Preferences/Advanced - enable the Develop menu, then go there and Empty Caches. Quit/reopen Safari and test. Then try Safari/History/Show History and delete all history items.  Quit/reopen Safari and test. You can also try try Safari/Clear History…. The down side is it clears all cookies. Doing this may cause some sites to no longer recognize your computer as one that has visited the web site. 


Are you running any anti - virus programs? Using a VPN?


Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account 


Safe Mode - About


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin


Etrecheck – System Information


Web site version if required.  https://etrecheck.com

Jan 23, 2020 10:54 AM in response to ntobwg

Try quitting Tunnelbear and Tunnelblick. Quit/reopen Safari and test.


I would uninstall Kapersky. Its tends to interfere with the computer's operation while providing minimal to no benefit unless you work with Windows files. Most long time posters recommend not using antivirus software or cleaning software such as CleanMyMac.


Kapersky Uninstall


Go to Safari Preferences/Extensions and turn all extensions off. Quit/reopen Safari and test. If okay, turn the extensions on one by one until you figure out what extension is causing the problem.



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