iphone Xs max after updating ios 13.3 my face id is not working

after i updated 13.3 on my iphone XS max face id not recognizing the face and asking lower and higher move the phone. is it ios problem or what?

Posted on Jan 23, 2020 12:55 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 24, 2020 11:04 AM

Did you this?


Reset Face ID

If you still need help, reset Face ID, then set it up again. Go to Settings > Face ID & Passcode and tap Reset Face ID. Then tap Set up Face ID to set it up again.

If you can’t enroll your face, take your device to an Apple Retail Store or Apple Authorized Service Provider or contact Apple Support.

9 replies
Question marked as Top-ranking reply

Jan 24, 2020 11:04 AM in response to ashraf134

Did you this?


Reset Face ID

If you still need help, reset Face ID, then set it up again. Go to Settings > Face ID & Passcode and tap Reset Face ID. Then tap Set up Face ID to set it up again.

If you can’t enroll your face, take your device to an Apple Retail Store or Apple Authorized Service Provider or contact Apple Support.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iphone Xs max after updating ios 13.3 my face id is not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.