You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

EckaRL Author

Level 1

6 points

Face Id not working and not recognizing face for set up

After updating my ios the latest version, my Face ID stopped working. I reset my Face ID but it won’t recognize my face. It either show in the screen move iPhone higher or lower. How can I fix this?

Posted on Aug 18, 2020 9:59 PM

Top-ranking reply

Axel Foley

Level 10

149,508 points

Posted on Aug 18, 2020 10:00 PM

Try and Force Restart your iPhone exactly as shown below and see whether that resolves the issue:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears then release the Side button (Can take up to 20 seconds. DO NOT release Side Button when invited to Slide Power OFF).

Axel F.

View in context

Face Id not working and not recognizing face for set up

Similar questions