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sian297 Author

Level 1

4 points

Face ID not working

My Face ID won’t recognise my face when I try and set it up. it just constantly says ‘move iPhone lower’ but won’t let me set Face ID up!

iPhone XR

Posted on Jun 6, 2020 7:40 AM

Best reply

ProustGiulio

Level 10

208,031 points

Posted on Jun 6, 2020 7:56 AM

Perhaps the TrueDepthCamera (at the front top notch) is obstructed by a screen protector.

See this support article:--> If Face ID isn't working on your iPhone or iPad Pro – Apple Support

If the issue still persists, contact Apple Support:--> Get Support or have your XR inspected at an Apple Store or AASP (they are reopening after the lockdown).

Regards

Giulio

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Face ID not working

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