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Face ID not working

My Face ID won’t recognise my face when I try and set it up. it just constantly says ‘move iPhone lower’ but won’t let me set Face ID up!


iPhone XR

Posted on Jun 6, 2020 7:40 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 6, 2020 7:56 AM

Perhaps the TrueDepthCamera (at the front top notch) is obstructed by a screen protector.

See this support article:--> If Face ID isn't working on your iPhone or iPad Pro – Apple Support

If the issue still persists, contact Apple Support:--> Get Support or have your XR inspected at an Apple Store or AASP (they are reopening after the lockdown).

Regards

Giulio

1 reply
Question marked as Top-ranking reply

Jun 6, 2020 7:56 AM in response to sian297

Perhaps the TrueDepthCamera (at the front top notch) is obstructed by a screen protector.

See this support article:--> If Face ID isn't working on your iPhone or iPad Pro – Apple Support

If the issue still persists, contact Apple Support:--> Get Support or have your XR inspected at an Apple Store or AASP (they are reopening after the lockdown).

Regards

Giulio

Face ID not working

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