You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

sian297 Author

Level 1

4 points

Face ID not working

My Face ID won’t recognise my face when I try and set it up. it just constantly says ‘move iPhone lower’ but won’t let me set Face ID up!

iPhone XR

Posted on Jun 6, 2020 7:40 AM

Top-ranking reply

ProustGiulio

Level 10

208,680 points

Posted on Jun 6, 2020 7:56 AM

Perhaps the TrueDepthCamera (at the front top notch) is obstructed by a screen protector.

See this support article:--> If Face ID isn't working on your iPhone or iPad Pro – Apple Support

If the issue still persists, contact Apple Support:--> Get Support or have your XR inspected at an Apple Store or AASP (they are reopening after the lockdown).

Regards

Giulio

View in context

Face ID not working

Similar questions