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User profile for user: Pauls22
Pauls22 Author
User level: Level 1
4 points

AirPods Pro Sound Issue

I just brought the AirPods pro and it has not been a day yet of using them. I been having issues with the sound cutting out, it would play a couple songs at the set volume but then all of a sudden get quiet and the sound is barely hearable and I was wondering if this is a defect or if this is some other issue? I have seen other people's issue of sound cutting off but mine is still playing but at a low low volume. I have tried to reset them and reconnected them to my devices but no luck.

Posted on Jan 23, 2020 3:38 PM

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User profile for user: Shanesnh
Shanesnh
User level: Level 4
1,745 points

Posted on Jan 24, 2020 6:09 AM

Unfortunately we cannot do much besides recommend you reset them and then contact Apple. So I will just do that.


Try a full re-pair, reset, and try again.


Start with Unpairing/"Forgetting" the Device:

Settings > Bluetooth > Airpods > Forget this device. Confirm it.


Put both Airpods in their case, charge them via Lightning for a few minutes (or preferably until the case is 100%). Unplug them. Open the case and hold the button on the back of the case for 15+ seconds or until the light flashes white. Hold them near your iPhone and see if the pairing screen comes up and pair them. If not, repeat until it does. But if you can't see the screen pop up, then manually pair within Bluetooth.


If it doesn't work, open a case with Apple Support here: https://support.apple.com/airpods


Also please let me know the Firmware Version if it doesn't work:

Settings > General > About > AirPods > Firmware Version


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User profile for user: Shanesnh
Shanesnh
User level: Level 4
1,745 points

Jan 24, 2020 6:09 AM in response to Pauls22

Unfortunately we cannot do much besides recommend you reset them and then contact Apple. So I will just do that.


Try a full re-pair, reset, and try again.


Start with Unpairing/"Forgetting" the Device:

Settings > Bluetooth > Airpods > Forget this device. Confirm it.


Put both Airpods in their case, charge them via Lightning for a few minutes (or preferably until the case is 100%). Unplug them. Open the case and hold the button on the back of the case for 15+ seconds or until the light flashes white. Hold them near your iPhone and see if the pairing screen comes up and pair them. If not, repeat until it does. But if you can't see the screen pop up, then manually pair within Bluetooth.


If it doesn't work, open a case with Apple Support here: https://support.apple.com/airpods


Also please let me know the Firmware Version if it doesn't work:

Settings > General > About > AirPods > Firmware Version


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AirPods Pro Sound Issue

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