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StephanD1969 Author

Level 1

4 points

Trying to restore a new iPad for which I do not know the passcode

I am having trouble resetting this iPad back to factory defaults using itunes. Downloads an update and then stops

iPad Pro 9.7-inch WiFi

Posted on Jan 23, 2020 4:07 PM

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Top-ranking reply

Level 10

193,608 points

Posted on Jan 23, 2020 4:09 PM

Put it in recovery mode and restore not update read here If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

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Top-ranking reply

Level 10

193,608 points

Jan 23, 2020 4:09 PM in response to StephanD1969

Put it in recovery mode and restore not update read here If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

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Trying to restore a new iPad for which I do not know the passcode

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