Apple Music/iTunes

I can download music on my phone but when I open my laptop to "download" it from the cloud it won't let me and just keeps popping up with:

"There were problems downloading some purchased items.

There was a problem downloading “(insert song title)". A secure network connection was terminated unexpectedly."

The error code its using is -9806.

I've ensured everything is updated, tried different wifi connections, basic restarts etc, made sure time/date is set correctly.

HELP.

MacBook Air

Posted on Jan 23, 2020 8:02 PM

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1 reply

brenden dv

Community Specialist

Jan 27, 2020 12:10 PM in response to taracmm

Hiya taracmm,

I really appreciate that you decided to reach out to the Apple Support Communities! It’s my understanding that you aren’t able to download music on your Mac. I’m happy to help.

There are some awesome guidelines and troubleshooting steps you can try for this specific issue here: If you can't connect to the App Store, iTunes Store, or other Apple services

This article is going to feature some of the troubleshooting steps that you've already tried so please disregard those steps.

If you’re still running into issues after trying each one of those steps, you can reach out here for additional support: Contact Apple Support

Have an awesome rest of your day!

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Apple Music/iTunes