Apple TV 4K Update Installation Problem

Just got a Apple TV 4K and it won’t install the downloaded update (13.3). Says Update was not successful. Try again later.

I’ve restarted the unit, unplugged it, reset it, tried with Ethernet and to no avail. This is the second unit I have tried with (returned the first one that did this).

I have another one I bought six months ago in another room and it works fine...

Apple TV 4K, tvOS 13

Posted on Jan 24, 2020 9:06 AM

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3 replies

Jan 24, 2020 9:30 AM in response to SoConfused604

This sounds like an a problem with your network inside your home. You can take the device to your local Apple Store or AASP and request for them to update it or you will need to figure out what is wrong with your network. I and millions of others don't have this problem so that points the finger to something going on with your network installation. At the very minimum restart your modem and router and then restart the Apple TV and re-try updating. If that still does not work, then can take it in as advised and see if it updates, if it does then you know it's something with your network for sure.

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Apple TV 4K Update Installation Problem

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