Unable to sign back in App Store

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Level 1

4 points

Unable to sign back in App Store

Hi

Could someone please advise. I was unable to download any apps from the App Store so followed a Google suggestion to sign out of my Apple ID under SETTINGS - APP STORE. After doing this I am now unable to sign back in. When I enter my username and password it shows the loading symbol icon in the top right of the screen then just returns me to the same screen I have turned the phone off and on several times and even performed a 'soft reset' but still having the same problem. Furthest I have got is to be asked for my code used to unlock my phone but it then tells me 'verification failed' and returns me to the same screen yet again. I know that the details I've entered are correct. So frustrated with it. Any help will be greatly appreciated

[Re-Titled by Moderator]

iPhone X, iOS 13

Posted on Jan 24, 2020 9:44 AM

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Answer 1

Best reply

Eric Root

Level 10

684,045 points

Jan 24, 2020 9:47 AM in response to rocky115uk

The App Store is currently having problems. Try again later.

Apple - Support - System Status

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Answer 2

Jan 24, 2020 9:48 AM in response to rocky115uk

currently, the app store is under maintenance and responses will not be available for awhile. there’s a page on the site which will indicate the service for each application. i’m not sure what it is, since i haven’t received an email about it as of now, but be aware of that. continue checking in on the app store until the issue is fixed!

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