I can not update and restore my old phone because i don't remember the passcode. itunes will not let me restore it without the proper update but i can not update said phone without getting into it. Is my phone a lost cause?

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I can not update and restore my old phone because i don't remember the passcode. itunes will not let me restore it without the proper update but i can not update said phone without getting into it. Is my phone a lost cause?

iPhone 6, iOS 11

Posted on Jan 24, 2020 1:47 PM

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Answer 1

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razmee209

Community+ 2025

Level 10

198,624 points

Jan 24, 2020 4:26 PM in response to ijustwantmyoldpictur3sback

You don't update you put it in recovery mode and restore it to factory setting as stated in this link:

If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

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I can not update and restore my old phone because i don't remember the passcode. itunes will not let me restore it without the proper update but i can not update said phone without getting into it. Is my phone a lost cause?

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