I lost all 300 songs from the iPod

I found an old iPod and located a cord to charge it. I was pleasantly surprised that it had 327 songs (including many playlists) on it but I could not find a way to sync to my laptop. I spoke to an Apple support representative this morning and they said they would walk me through it. Instead, he synced my laptop music to the iPod and I lost all 300 songs from the iPod. I spoke to a number of technical support individuals and nothing can be done. They suggested I file a complaint with Apple to see what they can do, but of course I cannot find an online complaint capability. Needless to say, I want them to replace all of the lost songs.

Any help?

Posted on Jan 24, 2020 3:12 PM

Reply
1 reply

Jan 26, 2020 9:30 AM in response to supportissue

Where did you get the songs in the first place? Go back to there and get them again.


  • If the iPod you found was an old one of yours, isn't the music still in your iTunes Library? In which case, just Sync the iPod with that iTunes Library to put them back onto the iPod.
  • If you simply "found an iPod" - that is, it wasn't your iPod, but someone else's, then the music on it is not yours to own or to have (even if you had paid for the iPod).
  • If the iPod and the music was (and still is) yours, then;
    • If you imported from CDs, re-import from them again.
    • If you purchased from a digital store (such as iTunes or Amazon), go to your account and hopefully, you should be able to download them again.


Syncing is one way, from iTunes on the computer to an iPod, so I'm going to make a guess that you have synchronised the iPod with an iTunes Library that did not have the music (on the iPod) in the Library, which is why it has all beeen deleted from the iPod. Regardless of whether Apple told you to do this, you would have seen a warning telling you that Syncing the iPod with your Library would erase all the content on the iPod. Did you simply ignore the warning?

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I lost all 300 songs from the iPod

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