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Data recovery from a disabled broken iPhone

My iPhone 6s screen is broken and I was not able to unlock it, I tried to enter the password, but with the broken screen It did not go well and then it went to "iPhone is disabled" mode. I tried to connect it to the iTunes to have my data back, but my laptop doesn't recognize my iPhone. Although I had connected my iPhone to my laptop several times before.

Now with the broken display, what can I do to have my data back with my disabled iPhone? ( I have no back ups). I really appreciate it if you could help me recover my data.

iPhone 6s, 13

Posted on Jan 24, 2020 4:12 PM

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Posted on Jan 26, 2020 10:43 AM

Thanks for your answer. So you are telling me that Apple has no alternative solution for this case? So what is actually the use of apple ID and iTunes which has been synced with the iPhone before?! So Apple just recognizes the wrong password as a rubbery and deletes the entire data without any solutions to access them again? It that really true?!

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Question marked as Top-ranking reply

Jan 26, 2020 10:43 AM in response to KiltedTim

Thanks for your answer. So you are telling me that Apple has no alternative solution for this case? So what is actually the use of apple ID and iTunes which has been synced with the iPhone before?! So Apple just recognizes the wrong password as a rubbery and deletes the entire data without any solutions to access them again? It that really true?!

Jan 27, 2020 1:42 AM in response to KiltedTim

The security should make sense. If you put the wrong password for your bank account several times, they will block it and you will be able to access to your bank account again by authentication. You won't lose your money. That's all I'm talking about.

Security is about defense against any threats not about losing your data.

Jan 26, 2020 10:40 AM in response to Michael Black

Thank you for your answer. But you are telling me that Apple has no alternative solution for such cases? I mean it's obviously my iPhone and I have synced it with my iTunes with my laptop several times before. I know my pass code, I know my apple ID and everything related to my Phone. Why my data needs to be deleted?! So anyone is able to disabled any iPhone by giving the wrong pass code ! I mean there must be a solution for this case ! I know I should have done the back up regularly but I had no idea about losing the data just because of the wrong pass code from the broken screen. I have the most important things in my whole life in there. It's unbelievable.

Jan 27, 2020 2:06 AM in response to Michael Black

Having no alternative ways to access the data seems like losing data in case of forgetting your iPhone pass code or your Apple ID password or deleting data when tying to crack somebody's iPhone. Not when you have all the information needed to prove it's you. The owner of this iPhone. Just because my screen was broken in a way that it kept giving some random useless password by itself, means that I have to lose 128 gig data?

So I got the answer: Authentications means nothing for Apple.

Jan 26, 2020 4:45 PM in response to nito26

Try bringing it to your cellphone carrier and see if they might be able to help. If you didn’t disable the erase all data if the wrong password or passcode is put in too many times then I’m not sure if there is anything that can be done. I did have the same issue with an iPhone I had on At&T and they were able to get all the information off the phone and transferred over to another phone.

Jan 24, 2020 4:30 PM in response to nito26

The broken screen is no longer the issue. The phone being disabled is. By deliberate design, any iOS that enters disabled mode can only be re-accessed by erasing the device in iTunes to reset the passcode and grant access again. So there is no way for anyone, no one at all, to gain access to a users data, extract it nor back it up, on any disabled device.


As is always the case, backups need to be made, and kept up to date, before bad things happen. After they do, its too late to think about saving data.

Jan 26, 2020 4:32 PM in response to nito26

Apple very publicly and repeatedly has said that no, they do not have any alternative means of accessing anyone’s data, and that they steadfastly refuse to every engineer any such means into their mobile operating system. It’s in their public privacy statement on this web site as well.


iOS is very deliberately designed such that once a password has been guessed at too many times, and the device disabled, nobody, no one at all, can gain access to that devices data. It is assumed the owner has taken proper means to backup and secure the data that matters to them. This is something Apple has very deliberately designed into iOS and iPadOS. They developed the Secure Enclave encryption hardware/firmware system (in all iPhones since the iPhone 6) to specifically make that fact a reality. It is a key part of their commitment to keeping people’s private data on mobile devices secure from unwanted data extraction or recovery.

Jan 26, 2020 7:08 PM in response to libragirl71

With an iPhone 6 or newer, with Secure Enclave and an iOS screen lock passcode in use, AT&T nor any carrier is going to be able to do a dang thing about a disabled iPhone with no iCloud nor iTunes backup. Telling people otherwise is a disservice as it implies they have hope, when there is none. The data is stored using strong AES encryption, and once disabled the de-crypt keys are destroyed. All anyone, anyone at all including law enforcement and the FBI, can recover is gibberish - not readable, useable files.

Jan 27, 2020 5:06 AM in response to nito26

nito26 wrote:

The security should make sense. If you put the wrong password for your bank account several times, they will block it and you will be able to access to your bank account again by authentication. You won't lose your money. That's all I'm talking about.
Security is about defense against any threats not about losing your data.

The big difference is that your account credentials are housed on your bank's servers. The PIN for your phone doesn't exist anywhere other than on the device itself. There is no way for anyone to reset it

If you were backing up your data on a regular basis, then it wouldn't be an issue. You could recover the data from the backup.


Apple has made backing up brain dead simple with iCloud backups.

Jan 27, 2020 7:56 AM in response to nito26

Proving who you are and what own has nothing to do with any of this. The screen lock passcode is a purely device specific and device stored passcode. Thus the one, and the only way to reset it is to erase the device, returning it to the welcome and setup screen where a new passcode can be set. That is the only mechanism to reset a screen lock passcode - thus it is also the only thing Apple, or your carrier could possible do as well.


Again, there is no “back door” or mechanism for anyone to get into a device a reset the passcode without erasing it - Apple has very publicly said they have never built any such mechanism into iOS and they never will. Law enforcement and the US government have tried to pressure them to do so, but they have refused to do so and have documentation in their privacy statement saying they never will yield to such pressure.


It’s your device, your chosen passcode, and your data. Nobody but you is responsible for it. If the data matters so much to you, then why wasn’t it backed up? Nobody else is going to take responsibility for your data, or your inability to remember your passcodes (there are plenty of ways for you to keep them accessible - password managers, secure notes, a piece of paper locked in a drawer or home safe,...).

Data recovery from a disabled broken iPhone

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