erase apple ID of. previous owner of iPhone S

what to do if I cant find previous owner of iPhone that has'nt been erased. It has a passcode lock on it.

Posted on Jan 24, 2020 5:56 PM

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Question marked as Top-ranking reply

Posted on Jan 26, 2020 5:37 PM

Even if you erase the iPad, it won't remove the activation Lock. As I posted earlier, you need to contact the previous owner and have them remove the phone from their account. If you can't do that, the iPad is worthless.


if you are the original owner, take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store.


Genius Bar Reservation US


or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat         


Apple Support using Twitter


Or fill out and submit this form.

3 replies
Question marked as Top-ranking reply

Jan 26, 2020 5:37 PM in response to ventura50

Even if you erase the iPad, it won't remove the activation Lock. As I posted earlier, you need to contact the previous owner and have them remove the phone from their account. If you can't do that, the iPad is worthless.


if you are the original owner, take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store.


Genius Bar Reservation US


or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat         


Apple Support using Twitter


Or fill out and submit this form.

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erase apple ID of. previous owner of iPhone S

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