Apple ID doesn't work in Apple shop

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Level 1

4 points

Apple ID doesn't work in Apple shop

My apple ID works on the iPhone 11 and to log into on the MacBook itself. However when I try to download an app from the Apple Shop to my MacBook Pro (2012) it says the password is invalid.

I have tried to:

re-start both MacBook and iPhone.
I re-set the Apple ID password and re-booted the iPhone and MacBook Pro.
It IS the correct password.
The software is uptodate on both devices.
I tried a different wi-fi for the MacBook

None of it works. This is very frustrating as I need to download Office to get Excel to work.

Please help.

MacBook Pro 15", macOS 10.15

Posted on Jan 24, 2020 7:42 PM

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Answer 1

Best reply

Kappy

Level 10

361,765 points

Jan 24, 2020 8:27 PM in response to Riaaaaa

Are you logged into the App Store using your Apple ID and new password? Have you reviewed What to do after you change your Apple ID email address or password - Apple Support?

Are you aware that you can download Office directly from Microsoft? The trial version is fully functional for 30 days after which you need to purchase a license or subscription.

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Answer 2

Kappy

Level 10

361,765 points

Jan 24, 2020 8:35 PM in response to Riaaaaa

If necessary, you can contact Apple directly:

Contacting Apple Customer and Support Service

Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
Primary support help at Contact Support.
To contact product and tech support: Contacting Apple for support and service including international calling numbers.

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Answer 3

Eric Root

Level 10

684,141 points

Jan 24, 2020 8:33 PM in response to Riaaaaa

If necessary, contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.

iTunes Support

iTunes Support – world wide

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Apple ID doesn't work in Apple shop

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