You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple 4K TV update to the latest software version

I cannot get my Apple 4K TV to update to the latest software version. I keep getting the message to try later but the same thing happens.

Apple TV 4K, tvOS 13

Posted on Jan 25, 2020 8:04 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 25, 2020 8:19 AM


  • If you can’t update your Apple TV, make sure that you’re connected to a Wi-Fi or Ethernet network.
  • If the progress bar for the update appears stuck or paused, don’t unplug your Apple TV. Allow more time for the update to complete. If you've been waiting for more than an hour, contact Apple Support before you restart or unplug or Apple TV.
  • If there is an issue during the update, you might see a message that asks you to Erase All Settings or Restart. Try the Restart option first. If you see the same message again, select Erase All Settings.
  • For other issues, contact Apple Support.


How to update your Apple TV - Apple Support


 Check System Status

Visit  to see if there are interruptions in service in your country or region.the Apple System Status page


  • if using wifi try rebooting your modem
1 reply
Question marked as Top-ranking reply

Jan 25, 2020 8:19 AM in response to DWKELLER75


  • If you can’t update your Apple TV, make sure that you’re connected to a Wi-Fi or Ethernet network.
  • If the progress bar for the update appears stuck or paused, don’t unplug your Apple TV. Allow more time for the update to complete. If you've been waiting for more than an hour, contact Apple Support before you restart or unplug or Apple TV.
  • If there is an issue during the update, you might see a message that asks you to Erase All Settings or Restart. Try the Restart option first. If you see the same message again, select Erase All Settings.
  • For other issues, contact Apple Support.


How to update your Apple TV - Apple Support


 Check System Status

Visit  to see if there are interruptions in service in your country or region.the Apple System Status page


  • if using wifi try rebooting your modem

Apple 4K TV update to the latest software version

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.