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Helpme1422 Author

Level 1

8 points

activation lock

I have an iPad and I deleted it from my iTunes account but when I try to reset the iPad it is set on activation lock and when I put in the Apple ID it says it can't be used to unlock it. What do I do????

Posted on Jan 25, 2020 8:06 PM

Top-ranking reply

QuickPost

Level 10

103,365 points

Posted on Jan 25, 2020 8:36 PM

Hello,

The iPad is locked with Activation Lock. There is no way around unlocking Activation Lock without inserting the device’s associated Apple ID. If this is not an option you will have to find the original receipt for the device that clearly shows the serial number. Once you have this document then bring the receipt and iPad into an Apple retail location.

Activation Lock

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activation lock

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