Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

ipad help

I have an iPad 4th generation model no A1460

 


As it is nearly 5 years old and slow I deleted apps and photo’s.  Then couldn’t reload anything or do the software update


Then decided to clear it all and go to factory settings


BUT


The email account used to set the iPad up no longer exists –

when I got an iPhone and set it up I used a new email and have never been able

to use the cloud since, they just get confused!


It now says to ‘use the Apple ID and password that were used

to set up this iPad’ but I don’t have a clue on either.  If I use the one for my phone it says the

email address cant be used to unloke this iPad.

Anyone any the wiser?



 



iPad, iOS 10

Posted on Jan 26, 2020 5:02 AM

Reply
Question marked as Best reply

Posted on Jan 26, 2020 6:02 AM

Use Apple's iForgot service, or contact their Account Security team, or if you’re the iPad’s original owner, supply Apple with its purchase receipt and ask them to remove the lock.


(178312)

4 replies

ipad help

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.