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Level 1

8 points

passcode

Facial recognition is suddenly not working on my iPhone 11 this morning and it is asking me for my "passcode." The numbers I have been using are not being accepted. What do I do?

iPad mini, iOS 9

Posted on Jan 26, 2020 5:13 AM

Best reply

ProustGiulio

Level 10

208,295 points

Posted on Jan 26, 2020 5:22 AM

First of all, follow all the steps provided here:--> If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If you get no improvements, and if you forgot the passcode, these are the instructions to remove the old passcode: If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled

Regards

Giulio

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