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Level 1

12 points

Brand new mac pro 13 shuts down and can't start back

My brand new mac pro 13" which i purchased yesterday shuts down unexpectedly (did it twice already, first time at 83% of charge, and 2nd time at 90% of charge) and can't restart back until i plug the charger.

Can someone please advise?

Posted on Jan 26, 2020 12:23 PM

Best reply

leroydouglas

Community+ 2024

Level 10

183,972 points

Posted on Jan 26, 2020 12:29 PM

See if this is you:

If your MacBook Pro (13-inch, 2019, Two Thunderbolt 3 ports) keeps shutting down

https://support.apple.com/en-us/HT210615

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Brand new mac pro 13 shuts down and can't start back

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