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Can't get rid of this message on login.


Have cleaned cookies, caches and updated and restarted Chrome.


Any help appreciated.





Posted on Jan 26, 2020 6:55 PM

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Question marked as Top-ranking reply

Posted on Jan 26, 2020 8:40 PM

I've been on the phone to Apple. The issue was that I was running a 2006 account ( a secondary account that hadn't been used in years ) which needed to be updated. My existing primary account was not an issue. I was able to log into the primary iCloud account. Once I'd updated the secondary account with the help of Apple Phone Support the issue was resolved.

4 replies
Question marked as Top-ranking reply

Jan 26, 2020 8:40 PM in response to Eric Root

I've been on the phone to Apple. The issue was that I was running a 2006 account ( a secondary account that hadn't been used in years ) which needed to be updated. My existing primary account was not an issue. I was able to log into the primary iCloud account. Once I'd updated the secondary account with the help of Apple Phone Support the issue was resolved.

Jan 26, 2020 7:09 PM in response to MightyMagpie

Are you running any anti - virus programs? Using a VPN?


Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account 


Safe Mode - About


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin


Etrecheck – System Information


Web site version if required.  https://etrecheck.com

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