I can’t retrieve my old Apple ID it’s sending messages to my old phone number

How can I retrieve my Apple ID when the phone number I used as a trusted phone number is no longer my phone number.

Posted on Jan 27, 2020 9:51 AM

Similar questions

i need help!! is there a possible way for me to access my old phone number and look through old messages and account information?
307 1
New phone number I got a new phone set up a new iCloud ID and it is attached to an old phone number. I am not able to log into my iCloud as it tries to verify by sending to my old phone number.
925 1
Unlink my phone number from old apple ID First time I used an apple phone was in 2014 for a period of 2 months. I had registered my phone number then with some icloud id and an email i dont even remember. Its nearly 8 years now, I finally moved into a fully integrated apple environment. Imagine my surprise when I found out i couldnt use imessages or facetime using my phone number!? Why? Cuz its linked to my old icloud account. I don’t remember the id or the email address. I use this phone no even now. I asked apple support to either send an sms or security verification or atleast tell me the old apple id so i can unlink it. Is there any solution to this or has Apple completely overlooked this scenario?
625 1

1 reply

Eric Root

Level 10

685,221 points

Jan 27, 2020 10:26 AM in response to igotuempire

See if anything here helps. If necessary, you can use account recovery as explained in the link at bottom of the article.

Verification code - how to get one and sign in with two-factor authentication

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I can’t retrieve my old Apple ID it’s sending messages to my old phone number

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up