airpods pro get out of sync when i use siri to turn on transparency

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Level 1

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airpods pro get out of sync when i use siri to turn on transparency

when I am listening to something on my airpods pro, while connected to my iphone x running the latest build of ios13, if I say "Hey Siri, turn on transparency" or "Hey Siri, Turn on noise cancelling", it will do what I ask, but then the audio in my left airpod is a second or two behind the audio in my right airpod.

If I remove the airpods and pout them back in my case for a few seconds and then put them back in my ears, it goes back to normal, but i would like to not have to do this every time.

If I use the button on the airpod to turn on or off transparency or noise cancelling, i don't have this problem.

anybody else have this issue?

Posted on Jan 27, 2020 6:44 PM

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Answer 1

Top-ranking reply

Shanesnh

Level 4

1,745 points

Jan 29, 2020 10:34 AM in response to bdee1

Try a full re-pair, reset, and try again.

Start with Unpairing/"Forgetting" the Device:

Settings > Bluetooth > Airpods > Forget this device. Confirm it.

Put both Airpods in their case, charge them via Lightning for a few minutes (or preferably until the case is 100%). Unplug them. Open the case and hold the button on the back of the case for 15+ seconds or until the light flashes white. Hold them near your iPhone and see if the pairing screen comes up and pair them. If not, repeat until it does. But if you can't see the screen pop up, then manually pair within Bluetooth.

If it doesn't work, open a case with Apple Support here: https://support.apple.com/airpods

Repair/Service request: https://support.apple.com/airpods/repair/service

Also please let me know the Firmware Version if it doesn't work:

Settings > General > About > AirPods > Firmware Version

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