I can’t restore my photos

I lost my phone and I got a replacement but I couldn’t restore or find my pictures

iPhone XR

Posted on Jan 27, 2020 9:45 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 27, 2020 11:16 PM

Did you enable iCloud Photos again, after restoring the new device and connected it to Wi-Fi and started the photo app on the phone? It might take a while until the photos start syncing back to the phone.


Can you find your photos, if you log into your iCloud account on a computer and open the photo app?

Also check the "Recently deleted" folder in iCloud Photos.

1 reply
Question marked as Top-ranking reply

Jan 27, 2020 11:16 PM in response to izumi19

Did you enable iCloud Photos again, after restoring the new device and connected it to Wi-Fi and started the photo app on the phone? It might take a while until the photos start syncing back to the phone.


Can you find your photos, if you log into your iCloud account on a computer and open the photo app?

Also check the "Recently deleted" folder in iCloud Photos.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I can’t restore my photos

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.