Phone keypad doesn’t work when using earbuds

So when in a call using my apple AirPods , the number pad does not register to the receiver.

like selecting options through an automated phone system.

Posted on Jan 28, 2020 5:47 AM

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1 reply

i_rina

Community Specialist

Jan 30, 2020 2:20 PM in response to Stoneyjrans

Hi Stoneyjrans,

I think we all know how necessary it is to be able to tap through those automated systems via the number pad, and I'm sorry to hear that yours isn't working when you're using your AirPods.

In this situation, I'd suggest starting with these steps:

• Restart your iPhone

• Update your iPhone, iPad, or iPod touch

• Reset your AirPods

Have a nice day.

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Phone keypad doesn’t work when using earbuds

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