Ipad not working on wifi

iPad Pro running 13.3. iPhone 11 working fine on hotel internet. I logged into the wifi the same way on my iPad and it shows the wifi connected icon but I can’t get to email and when I try Safari it says can’t get to internet. I go to settings on iPad and it shows connected to the network.

message says “Safari cannot open the page because it could not establish a secure connected to the server

Please help

iPad Pro, iOS 13

Posted on Jan 28, 2020 5:57 AM

Top-ranking reply

Skydiver119

Level 9

53,507 points

Posted on Jan 28, 2020 7:05 AM

Do you have another browser? Sometimes the iPad has issues bringing up the ‘agree to our terms’ page at hotels and the like. And the inability to agree may be what is keeping you off line

If you are able to find out the address of that terms page on your phone then try to enter that on Safari that may work.

View in context

Similar questions

WiFi problem on new iPad Pro 4th gen My new iPad Pro (11-inch) (4th generation) purchased from Apple a few weeks ago (December 2022) keeps losing its WiFi connection. The connection will run fine all day but after I leave it charging overnight then the next day the WiFi often wont work. When this happens the settings still show it as connected to the WiFi access point but no apps can connect to the web and they all behave as if there is no network. An orange text message appears in settings stating "no internet connection" under the access point name. Does anyone else have this issue with a brand new iPad Pro? Anything I should try before going back to Apple? Trouble shooting steps: Toggling the WiFi off and on does not resolve it, neither did a network settings reset or "forgetting" the network and reconnecting. The problem just recurs randomly. Only thing that works is a restart (reboot) and then its back to normal until the next time. Speedtest shows performance is normal. Happens 2 or three times per week now. Nothing else has changed, its the same network setup I've been running for the past couple of years, all my other devices including iPhones and other iPads continue to have no issues. I think this is either a hardware or iPadOS software issue, but how to know? Apple support chat were not helpful, mostly wasting a lot of time asking about my network.
1238 5

1 reply

Top-ranking reply

Skydiver119

Level 9

53,507 points

Jan 28, 2020 7:05 AM in response to MD_Gene

Do you have another browser? Sometimes the iPad has issues bringing up the ‘agree to our terms’ page at hotels and the like. And the inability to agree may be what is keeping you off line

If you are able to find out the address of that terms page on your phone then try to enter that on Safari that may work.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Ipad not working on wifi

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up