You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Screenshot highlighted box doesn't go away after I take screenshot and image isn't saved

Suddenly when I try using Screenshot the image doesn't save and the highlighted box to frame the SS area won't go away. I have to restore my computer to get rid of it. I've tried restarting holding down cmd+C+P as recommended in a troubleshooting community recommendation but that didn't work.

MacBook Pro with Touch Bar

Posted on Jan 28, 2020 7:44 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 28, 2020 11:44 AM

bschaps wrote:

Suddenly when I try using Screenshot the image doesn't save and the highlighted box to frame the SS area won't go away. I have to restore my computer to get rid of it. I've tried restarting holding down cmd+C+P as recommended in a troubleshooting community recommendation but that didn't work.


Try a SafeBoot https://support.apple.com/en-us/HT201262

Takes noticeable longer to get to the login screen, does a 5-15 minute disk repair before it fully boots up, and certain system caches get cleared and rebuilt, including dynamic loader cache, etc. Login and test. Reboot and test will take a little longer as caches get rebuilt.


1 reply
Question marked as Top-ranking reply

Jan 28, 2020 11:44 AM in response to bschaps

bschaps wrote:

Suddenly when I try using Screenshot the image doesn't save and the highlighted box to frame the SS area won't go away. I have to restore my computer to get rid of it. I've tried restarting holding down cmd+C+P as recommended in a troubleshooting community recommendation but that didn't work.


Try a SafeBoot https://support.apple.com/en-us/HT201262

Takes noticeable longer to get to the login screen, does a 5-15 minute disk repair before it fully boots up, and certain system caches get cleared and rebuilt, including dynamic loader cache, etc. Login and test. Reboot and test will take a little longer as caches get rebuilt.


Screenshot highlighted box doesn't go away after I take screenshot and image isn't saved

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.