International FaceTime calls
We were surprised by a $150 bill by ATT above our regular charges and found out they charged my husband for 2 AUDIO FaceTime calls (international) he made while being at home (where we use our home's WIFI). We were ready to cancel our ATT acounts and move to a different carrier because this is a rip off. I know that Facetime audio and video calls use data (either home wifi or plan data 4G/5G/LTE etc). SO how is this possible?? After being on the phone with a representative, who was nice and willing to help us, it is still not clear to us what happened. I make international FT calls frequently and this never happened (that we are aware of!!). The representative indicated that if you place an international FT call either audio or video, and the recipient of the call abroad looses WIFI connection, you are charged automatically for "minutes" of the call, at $3 per minute!!! That is insane. They credited the money, but only part of it, saying that they will block international calls if the recipient of the call "looses" the internet signal....??? Anyway, they ended up charging $20, based on the new calculation as if we used blabla bla something else. I am still slightly ****** off and will consider switching. Does anyone have a similar experience with ATT or another carrier? This seems like a ripoff to me.
iPhone 8, iOS 13
