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Level 1

4 points

My phone company wants to charge me for 4 FaceTime calls

Hi there,

my phone company wants to charge me for 4 Facetime calls in September.

I live in Köln Germany and called a friend in the U.S. ( with Facetime - proved in the calling list)

Since I thought it is a free call -like Skype - we talked quite a while. Now I'm getting a bill of more than 100.-€uros. for that month.

Did anyone experience something similar? Is that correct at all?

Hope to here from some people !

Jörg

[Re-Titled by Moderator]

MacBook Pro 15″, OS X 10.11

Posted on Oct 23, 2021 6:27 AM

Best reply

Level 8

35,086 points

Posted on Oct 23, 2021 6:53 PM

Hi Jörg,

Welcome to the Apple Community.

Apple support have an article online that explains about FaceTime.

Make and receive FaceTime calls on iPhone

Says:

"With an internet connection and an Apple ID,

you can make and receive calls in the FaceTime app

You can also make FaceTime calls over a cellular data connection,

which may incur additional charges.

To turn this feature off, go to Settings > Cellular, then turn off FaceTime".

Hope this helps :-)

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