Your computer is restarting because of a problem - Kernel Panic

Hi all, I've been having problems with my early 2015 MacBook Pro. About a week ago it would start randomly restarting and bringing back the error message "Your computer restarted because of a problem". It happens about once a day, typically while I'm using safari.


After digging around I believed the problem to be connected to Avast. I tried uninstalling and deleting all files related to Avast but unfortunately it keeps happening. I researched on this forum about other people having similar issues and recommended running Etrecheck to get a diagnosis. Hopefully someone will be able to figure out what the problem is. I'm thinking there are some hidden avast files still causing the kernel panic.


Any help would be greatly appreciated! Thank you!


MacBook Pro 13", macOS 10.15

Posted on Jan 28, 2020 10:28 AM

Reply
5 replies

Jan 28, 2020 10:40 AM in response to Amoore7

If your Mac restarted because of a problem - Apple Support


Kernel Panics are predominately caused by hardware faults or faulty third-party kernel extensions.


2020-01-26 21:17:21 Kernel Panic (9 times)
        Details:
            panic(cpu 2 caller 0xffffff801da6520a): Kernel trap at 0xffffff801da47
            fd2, type 14=page fault, registers:
        3rd party kernel extensions: 
            com.avast.FileShield



You may have to reinstall Avast, in order to use the built in official uninstaller.


Uninstalling Avast Security from Mac | Official Avast Support


Rule number one on Mac —do not install junk programs

remove this garbage, known to cause nothing but issue:

CleanMyMac4

AppCleaner


Jan 28, 2020 11:45 AM in response to leroydouglas

Thanks, I removed all those related apps. I think they are junk as well. They lure you into downloading them, then want you to pay to use them.


I reinstalled Avast then used their official Uninstaller. I'm unfortunately still getting the same avast file showing up com.avast.Fileshield. Any ideas where to find it? I've checked the library but can't find it.


I ran this check after removing all that software.

Diagnostics Information (past 7-30 days):

    2020-01-28 11:57:48 knowledge-agent - High CPU Use

        Executable: /usr/libexec/knowledge-agent


    2020-01-28 11:12:54 com.apple.WebKit.WebContent - High CPU Use (6 times)

        Executable: /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent


    2020-01-27 19:16:44 signpost_reporter - High CPU Use (2 times)

        Executable: /usr/libexec/signpost_reporter


    2020-01-26 21:17:21 Kernel Panic (9 times)

        Details:

            panic(cpu 2 caller 0xffffff801da6520a): Kernel trap at 0xffffff801da47

            fd2, type 14=page fault, registers:

        3rd party kernel extensions: 

            com.avast.FileShield


    2020-01-25 18:56:49 Adblock Plus.app - Crash (2 times)

        Executable: /Applications/Adblock Plus.app

        Details: 

            Performing @selector(whitelistCheckboxAction:) from sender NSButton 0x

            7fdfb9e176d0


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Your computer is restarting because of a problem - Kernel Panic

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