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Jimandpat2 Author

Level 1

5 points

Disabled iPhone not set up to itunes

How do you fix a phone that says it is currently disabled connect to iTunes but the iTunes was never set up for the phone? It’s a new iPhone 11.

Posted on Jan 28, 2020 12:12 PM

Top-ranking reply

Michael Black

Level 10

80,430 points

Posted on Jan 28, 2020 12:25 PM

It is not referring to iTunes on the phone. You need to connect it via a usb-to-lightening cable to a computer running iTunes and use iTunes in the computer to erase and reset the device.

If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

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Disabled iPhone not set up to itunes

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