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E sim problem. Ukraine

Good day, I encountered the problem of activating esim on my phone GR6Y30CGKPH6. I live in Ukraine . Writes that my phone is designed to work with the cellular tariffs of another operator. How to fix it? regular sim works as needed. help me please 😔🙏🏼

iPhone XS Max

Posted on Jan 28, 2020 12:28 PM

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Question marked as Top-ranking reply

Posted on Jan 28, 2020 4:52 PM

Even if it was set to another carrier, you should be able to erase it and re-program it. Why not ask the carrier that claims to support service on iPhones for tech help setting up their service on you device?


Using Dual SIM with an eSIM - Apple Support

8 replies

Jan 28, 2020 5:11 PM in response to Michael Black

the operator replied that the problem was in the phone and that I would contact the support of this device 😅, but the issue is not the breakdown of the device. It seems to me that he was once blocked by the operator, and now I can use it in my country. but only with nano sim. esim does not pass activation. writes that the operator is not supported - but if it were not supported, I could not use nanosim too🤯

Jan 28, 2020 5:20 PM in response to Dima_Akadem

Dima_Akadem wrote:

- but if it were not supported, I could not use nanosim too🤯

That does not follow. The physical nanoSIM slot is not related to the programmable eSIM at all. One indeed may work (as it does in every country without eSIM support), while the eSIM may not.


Regardless, I can offer you nothing more. According to the most latest Apple document (updated this very day) there are no eSIM supported iPhone carriers in the Ukraine, regardless of what any particular carrier has told you.

E sim problem. Ukraine

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