You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Catalina Upgrade Issues...

I have a MacBook Pro that fits within all of the eligibility requirements for Catalina, and I'm currently running the latest version Mojave, but for some reason I'm not able to upgrade to Catalina. System never discovers it and it fails through app store.

MacBook Pro

Posted on Jan 28, 2020 2:45 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 28, 2020 3:25 PM

Catalina not available for download

running Mojave 10.14.6.—trying to download Catalina, it is not showing up as a system update

From the Applications/Utilities/Terminal.app copy and paste:


sudo softwareupdate --reset-ignored


(please note your psswd will not echo on screen—type it in anyway to proceed)


relaunch System Preferences>Software update


6 replies
Question marked as Top-ranking reply

Jan 28, 2020 3:25 PM in response to _RO7

Catalina not available for download

running Mojave 10.14.6.—trying to download Catalina, it is not showing up as a system update

From the Applications/Utilities/Terminal.app copy and paste:


sudo softwareupdate --reset-ignored


(please note your psswd will not echo on screen—type it in anyway to proceed)


relaunch System Preferences>Software update


Jan 28, 2020 5:26 PM in response to leroydouglas

My MacBook pro is compatible and perfect all the time except it could not upgrade to Catalina. I have copied your instruction as listed above and it seemed that Catalina Upgrade has started downloading but stopped with a message "The request timed out. An error occurred while installing the selected updates." My MacBook pro also has issues on all the software and security updates just recently :(

Catalina Upgrade Issues...

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.