apple id, old iphone, and icloud

Question

Level 1

4 points

apple id, old iphone, and icloud

first thing first, I really need y'all help. so my iphone 5 was locked so long because i forgot which apple id that i used on this phone, it's locked because i update the software anyway. i tried to login but it can't and my apple id was locked too.

the good news is my apple id was unlocked these days, but the bad news is this apple id cannot login into the iphone, it said my apple id cannot be used to unlock the iphone.

there's an account recommendation on the top, but it's not mine. so i really really need you guys help. i want to login back to my iphone and i want to manage my apple id. oh, the security question on that id cannot be reset bcs minus of information.

iPhone 5s, iOS 10

Posted on Jan 29, 2020 5:26 AM

Reply

Answer 1

Top-ranking reply

Eric Root

Level 10

684,525 points

Jan 29, 2020 6:29 AM in response to rullers_

If this is a used device, you will need to contact the previous owner to have them log out of iCloud or go to iCloud.com/Find My Phone and erase the device, then remove it from their account. If you can’t do that, the device is useless.

Activation Lock - Turn off Find My iPhone

If you are the original owner, take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store.

Genius Bar Reservation US

or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.

Apple ID Support

Apple ID Support (2)

Apple Support by e-mail or chat

Apple Support using Twitter

Or fill out and submit this form.

For the security questions problem, contact Apple ID Support.

Apple ID Support

Apple ID Support (2)

Apple Support by e-mail or chat Work through the screens to get a chat option.

Apple Support using Twitter

Or fill out and submit this form. The form is for iTunes, but it will get passed to the ID Support section.

From the article below.

Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.

Security and your Apple ID

Reply

apple id, old iphone, and icloud

Similar questions